This policy is applicable to Hiphopee orders. This policy is designed to ensure that you are clearly aware of our shipping policies and procedures. By ordering from this store you accept the policies contained herein.

A.DELIVERY PROCESS

Delivery Time= Processing Time + Shipping Time

All items are made-to-order. For custom products, the processing time will be 7-14 working days. General products will be 3-5 working days. Add the processing time to the shipping time for an estimate as to when you will receive your order.(Due to the large number of orders recently, the delivery time may be delayed.)

B.SHIPPING TIME

Shipping to USA

We are pleased to offer FREE Standard shipping on orders over $69 to the entire US. For faster shipping service, you can select from our Expedited Shipping options.

Note: For U.S. orders, you must sign for purchases of $300 or more regardless of any signature waiver on file with the carrier. Any order of $300 or over needs an adult signature.

International Shipping

For your convenience, we are happy to ship our products to most place in the world. For detailed information, please refer to the chart below.

• REST OF WORLD: Other countries except US/CA/AU/EURO/North Korea/Syria/Iran.
• Express Shipping cannot deliver to P.O. Boxes or military addresses. We could only ship to P.O. Boxes and military addresses (APO, FPO) address via Standard Shipping method.
• Above shipping times are estimates quoted by our courier companies, so Hiphopee cannot be liable or held responsible for any delays after dispatch. Delays do happen occasionally due to uncontrollable factors, but please be assured that Hiphopee will do our best to limit any inconveniences that may arise.
• Hiphopee temporarily does not support transactions in North Korea, Syria and Iran.

1. CHANGE OF ADDRESS

We cannot change the delivery address once it is in transit. If you need to change the place to deliver your order, please contact us within 24 hours of placing your order at service@hiphopee.com or Call Us at +86 13411167087.

1. CANCELLATIONS

If you change your mind before you receive your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.

1. PARCELS DAMAGED IN TRANSIT

If you find a parcel damaged in transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with the next steps.

DELIVERY & ORDER

1.My Order Is Not Complete

If your order includes several items, it is possible that these will be sent separately, depending on available stocks and shipping warehouses. Don't worry, your package will arrive shortly.

2.How Do I Use A Discount Code?

Discount codes can be entered at checkout.

3.How Will My Credit Card Be Charged?

Your credit card will be charged once your order is submitted. All orders are processed in USD, using the latest exchange rates.

4.How Can I Be Sure My Order Has Been Received?

After placing an order you will be given an order confirmation number. It will also be sent in an email with your order details.

5.Why Does My Tracking Number Not Show Any Updates?

A tracking number for your order will be emailed to you shortly after an order is placed. If you have received a tracking number, that means your package is in transit. We would be more than happy to confirm your order, just email us！

6.How Much is Shipping and How Long Does it Take for Delivery?

Availability:Hiphopee ships to over 240+ countries worldwide!

Shipping charges for your orders will be calculated and displayed at checkout.

• Shipping Method 1 : Standard
  Shipment cost: Free over $69(240+ countries)；Orders under $69 will be charged $11.95(U.S. ), $12.95 (Canada/ Australia/ EURO), $15.95(REST OF WORLD) for shipping
  Estimated delivery time: 7-20 working days

• Shipping Method 2 : Express
  Shipment cost: $20(U.S. only)
  Estimated delivery time: 4-7 working days

7.How Do I Track My Order?

We want to allow you to track your orders at any time. As such, when we ship your order, you’ll receive a confirmation email.You can use the logistics tracking number to check the parcel shipping progress on https://www.17track.net/en

You can also visit the “Tracking number” section to check the status of your order.Or directly email our customer service to help you check the logistics progress.

If you have any questions or need to add more information for your order’s delivery, please get in touch. If the information has not been updated, check again after 24 hours to allow the courier to remotely manage your shipment.

CANCELLATION & RETURN

1.Can I Make a Change To My Order?

Yes, if the order has not shipped yet. If you need to make a change to your order, please email us as soon as possible. Changes are not possible after the order has shipped.

2.Can I Cancel My Order?

It is absolutely possible to cancel your order!Do not hesitate to contact us by e-mail，our team will do its very best to meet your needs.

3.Why Was My Order Canceled?

Orders that are marked fraudulent by our payment processors will be automatically canceled. Hiphopee will never cancel a legitimate order without reaching out. If your order was canceled it's likely that we reached out and did not hear back. The most common cancellations are duplicate orders.

If you have any more questions, please email us.

INFORMATION SECURITY

1.What Payment Method Do You Accept?

Your security is our priority: our site only offers secure and guaranteed safe payment methods.

We accept :

Credit Cards and PayPal.

2.Why Is My Payment Not Working?

Our website accepts all major credit cards . Unfortunately, it does not accept any prepaid credit cards or Visa Debit. If you are using a credit card, your credit limit may be insufficient or affected by risk control. Please try paying with PayPal.
Please check your card information carefully to make sure it is correct.

3.Are My Informations Safe?

Yes!
The "HTTPS" present in the URLs of our shop testifies to the quality of our services. HTTPS is the variant of "http" secured by the use of SSL/TLS protocols. HTTPS is used to protect the financial transactions of merchant sites. As e-merchants, we are aware that the use of SSL is becoming indispensable nowadays. It is the best way to protect your data and protect you against hackers and identity theft.
Visually, the SSL certificate is represented by a padlock that appears in the url bar of the web browser. It is also represented by an "s" which stands for "secure" and which is added to the "http" protocol on the website in the address bar.

FAQ

COLLABORATIONS

1.How Can I Work With Your Brand?

For collaborations and media or PR inquiries please email us at service@hiphopee.com.

 If FAQs are unable to answer your question, please email us and provide us with the question and how we can assist you.  We will respond to the request within 24 hours during regular business hours. Be sure to include your name, order number, and any other important information that will allow us to better serve your